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Delivering an outstanding customer experience with Booking.com

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Join some of our team at Booking.com to find out how we deliver the best possible customer experience to our partners and their customers. From accommodation to car rental, transfers to restaurant bookings, we are committed to providing a complete and connected travel experience to all our customers and partners. Our wide range of products are proven to increase customer retention and optimise conversions. We understand that our customers and partners expect the best possible service. This means reducing the amount of time they need to look for their perfect travel product or service. You want them to find everything they need, right away, on your website or app. We want to help our partners deliver complementary services that will make their customer’s trip even more smooth and enjoyable. The main objective, for Booking.com and our partners, is to keep the customer coming back for more. Customers and partners expect to be able to contact us 24/7 and we make sure that happens. We always offer the same great service and experience to our partners as our customers. That is our promise.

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