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Find out how Booking.com helped PAYBACK Poland boost customer loyalty

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Paweł Łokaj, head of online at PAYBACK Poland, talks about the synergies between the leading loyalty programme in Poland and Booking.com, and the common goal of providing the best experience and deals for its users. PAYBACK Poland is the largest loyalty programme in Poland with an impressive 10 million users. Booking.com’s partnership with PAYBACK Poland has helped grow their business and increase customer trust and loyalty. Pawel attributes some of this success to Booking.com’s unrivalled brand reach, globally. As a highly recognisable leader in the travel sector, PAYBACK Poland don’t need to advertise Booking.com as a brand within their platform. Both brands speak for themselves. PAYBACK Poland simply has to focus on delivering the best possible services to their customers. Their customers love the variety of special offers that the companies promote, both separately and together. Offering special pricing for the holiday seasons performs particularly well. Pawel and PAYBACK Poland love the genuine focus on partnership that working with Booking.com brings. He loves the great client relationship they have with Booking.com. Long-term relationships are hugely important to both Booking.com and PAYBACK Poland. It helps both companies ensure they can deliver the best connected travel service to customers while also enjoying the process of working together.

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